Privacy Policy

1. Scope

This policy applies to the Biibo website, contact forms, Biibo Kids, Biibo English, Biibo Chinese, Biibo Spanish and related services provided by Biibo.

2. Data we may collect

The information we collect depends on how you interact with Biibo, and we limit collection to what is needed for a stated purpose.

• Contact details such as your name, email address and phone number.
• Messages, product interests and support requests you submit.
• Basic technical data such as device type, browser, IP address, error logs and security activity.
• Learning activity and progress when you actively use a Biibo product.

3. Purposes and lawful basis

Biibo processes data to respond to requests, provide and improve services, personalize learning, protect our systems and meet legal obligations. Where required, we ask for consent before processing.

4. Children's data

Biibo Kids is designed for young children. A parent or legal guardian must create or manage accounts, provide data and give any required permission on behalf of a child. We do not intentionally ask children to submit contact information through this website.

5. Sharing and service providers

Biibo does not sell personal data. We may share only necessary data with infrastructure, analytics or customer-support providers, or with authorities where legally required. Providers acting for Biibo must protect the data and follow appropriate instructions.

6. International data transfers

Some infrastructure providers may process data outside your country. Biibo will apply appropriate safeguards and documentation required by Vietnamese law and by the market where a service is offered.

7. Retention

We keep data only as long as needed for the stated purpose, support requests, security or legal obligations, then delete or anonymize it using an appropriate process.

8. Your rights

Depending on applicable law, you may request access, correction, withdrawal of consent, restriction, objection, portability or deletion. Biibo may need to verify your identity before completing a request.

9. Cookies and similar technologies

Biibo may use essential cookies to operate the website, remember choices and protect the service. If analytics or advertising cookies are introduced, they will be managed through consent controls appropriate to each market.

10. Security and policy updates

We use appropriate technical and organizational measures to reduce unauthorized access, loss or misuse. We may update this policy as products or legal requirements change, and will show the latest revision date here.